A direct line to
the team that built it.
Priority support gives partners a named channel into Amplio's data team, with first place in the queue on installs, migrations and the client questions you cannot answer alone. You stay the face of the work. We make sure it never stalls.
The signal layer behind 100+ marketing teams
Support that moves at your pace
When a client is waiting, you cannot afford a ticket that sits for three days. Priority support puts you at the front of the queue, with a real person who already knows your account.
First in the queue
Partner requests jump ahead of the general line. Installs, breakages and client questions get picked up first, so nothing on your book waits behind someone else's.
Migrations handled for you
Moving a client off an old consent tool or onto server side tagging is our job, not yours. We plan the cutover, run it and confirm the signal is recovering before we sign off.
A name, not a queue
You get a partner manager who knows your clients and a data team behind them. No ticket roulette, no repeating context to a stranger every time you write in.
One channel, straight to the people who build it
No general inbox, no first line script. Priority support is a shared channel with your partner manager and the engineers who wired Consent Mode v2 and the server side tagging. Ask a question, send a tag that misfired, flag a client deadline, and a person who already knows your account answers, usually inside the hour.
How partnering worksNorthside's purchase tag stopped firing after their theme update. Live client, can you look?
On it. The data layer key changed, pushing a fix to the template now. Hold tight.
Fixed and verified in Tag Assistant. Conversions are flowing again.
From flagged to fixed, while the client waits
You flag it, we see it first
Drop the install, the broken tag or the client question into your channel. Partner requests are tagged priority and surface ahead of the general queue the moment they land.
Someone who knows your account replies
Your partner manager and the engineers who built the setup take it on. They already have the context, so there is no triage form and no explaining the same thing twice.
We fix it and confirm it works
We do not just reply, we resolve it: push the fix, check the tag in Tag Assistant and confirm the conversion is counting again. You report a solved problem, not a pending ticket.
Installs and migrations, run by our team
A new install or a move off an old consent tool is exactly where projects stall. With priority support, our data team owns it end to end: we plan the cutover, wire Consent Mode v2 and the server side tagging, run it on a date that suits the client, and confirm recovery before we call it done. You hand over the brief and stay clear of the breakage.
Book a migrationWhat priority support covers
One channel for everything that can hold up a client. If it touches consent, tagging or the signal you report, it belongs here.
Priority support comes with the partner programme.
There is no separate plan to buy. The moment you become a Velo partner, the channel opens, your partner manager is assigned and the queue puts you first. Bring a client and we are already on the same side of the table.
Priority support, answered
What does priority support actually include?
A shared channel with your partner manager and Amplio's data team, with your requests placed first in the queue. It covers new installs, migrations off old consent tools, broken tags, compliance questions and help drafting client replies. The full picture of partnering is on the partner programme page.
How fast do you respond?
Partner requests jump ahead of the general queue and a person who already knows your account picks them up, usually inside the hour during working hours. We do not just reply, we resolve it, then confirm the fix is verified before we close the thread.
Do I get a real person or a ticket system?
A real person. You are assigned a named partner manager who knows your clients, backed by the engineers who built the setup. No first line script, no repeating context, no ticket roulette every time you write in.
Can you run migrations for my clients?
Yes, that is the point. Our team audits the old consent tool, wires Velo in parallel, runs the cutover on a date that suits the client and confirms the signal is recovering before sign off. You hand over the brief and stay clear of the breakage. Book one through the contact page.
Does priority support cost extra?
No. It is included for every partner from day one, with no separate plan to buy. Become a Velo partner and the channel opens, your manager is assigned and your requests go to the front of the line.
Never leave a client waiting again.
Become a Velo partner and get a direct line to the team that built it, with priority on every install, migration and client question your book can throw at us.